Senior MS Security Engineer - SIEM
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 18–30 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure operational continuity of clients' security infrastructures by proactively monitoring, identifying, investigating, and resolving incidents and problems.
- Manage client requests/tickets with technical expertise to meet agreed SLAs, including ticket updates, incident logging, and second-level support.
- Collaborate with automation teams for task optimization, execute approved changes, and contribute to quality audits and trend analysis for service improvement.
Minimum Requirements
- Experience with managed security services and security infrastructure support.
- Working knowledge of ticketing tools, preferably ServiceNow.
- Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
- Work Experience Required: Not explicitly mentioned in the JD; requires on-site availability.
Ideal Candidate Profile
- Operates well in client-focused managed service environments handling security infrastructure issues under SLA constraints.
- Strong communication skills, capable of engaging cross-culturally and managing escalations effectively.
- Experienced in second-level technical support with ability to coordinate change management and work collaboratively with automation teams.