Helpdesk Agent
Kyndryl (company site, opens in a new tab)1+ yrsBengaluruOn-siteDirect career pageEst. 3.5–5.5 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 1 helpdesk support by troubleshooting and resolving customer IT service issues within specified SLAs.
- Communicate with customers via chat, email, and Microsoft Teams to deliver timely, professional support and escalate complex issues to back-office teams.
- Develop technical skills in Microsoft 365 applications and pursue industry certifications while managing multiple customer interactions in a fast-paced environment.
Minimum Requirements
- Graduate in any discipline (including engineering).
- Minimum 1 year experience in IT service desk or technical support role.
- Excellent English communication skills and basic IT troubleshooting skills; no certifications required initially.
- Willingness to work night shifts and in a hybrid work model.
Ideal Candidate Profile
- Experienced in handling B2B end user technical support at Level 1 with focus on customer satisfaction and SLA adherence.
- Proactive about personal and professional growth with a growth mindset and openness to upskilling through certifications.
- Comfortable working in a fast-paced, dynamic, hybrid environment with multiple communication channels and mentoring frameworks.