Technology Performance Manager
GSK (company site, opens in a new tab)6–8 yrsBengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted 9h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at GSK
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at GSK you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own and operate the DPTF performance framework by defining and maintaining key delivery, service, and technology metrics to assess function performance.
- Produce executive-level performance reporting, identify trends and risks, and drive performance improvement actions across platform and domain leadership.
- Collaborate with Strategic Supplier and Portfolio Value Realisation Managers to ensure holistic end-to-end performance measurement including internal and partner services.
Minimum Requirements
- 6-8 years experience in technology performance management, service management, delivery assurance, or related technology reporting/analytics roles.
- Proven experience defining comprehensive KPIs/metrics covering delivery, service reliability, and availability measures in a large technology function.
- Experience producing executive-ready performance reports and tracking SLA attainment across internal and external services.
- Experience building and maintaining dashboards on enterprise reporting platforms and applying AI-enabled analytics for performance data.
Ideal Candidate Profile
- Experienced in working within federated and complex technology organizations to harmonize performance data and reporting standards across domains.
- Skilled in analytical rigor and data-driven coaching or challenging of senior leadership for performance improvement.
- Comfortable operating at the intersection of technology delivery, service management, and strategic supplier collaboration with a focus on measurable outcomes rather than activity metrics.