Customer Success Software Solutions Engineer, Senior Analyst - Policy
Duck Creek Technologies (company site, opens in a new tab)3+ yrsMumbaiOn-siteDirect career pageEst. 8–16 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Responsible for upgrading client applications to latest Duck Creek Policy versions, analyzing impacts, debugging issues to ensure seamless functionality post-upgrade.
- Leverage Duck Creek upgrade tools and AI-driven automation to produce low-impact upgrade paths and reduce manual efforts in upgrade and certification processes.
- Collaborate with development, QA, and client support teams; triage issues with customers; mentor team members; and communicate risks affecting upgrade schedules.
Minimum Requirements
- Bachelor’s degree in Computer Science or equivalent strongly preferred.
- Minimum 3 years industry experience in system development and implementation.
- Strong hands-on experience with Duck Creek Policy product, including development (C#, .NET, SQL Server, XML/XSLT, REST/SOAP APIs) and debugging tools like Trace Monitor, TSV Monitor.
- Proficiency in insurance domain knowledge, especially P&C insurance concepts and software life cycle; experience in Duck Creek Policy upgrades and assessing customizations/integrations.
Ideal Candidate Profile
- Experienced in technical analysis and troubleshooting of complex insurance software upgrades, particularly Duck Creek Policy product.
- Demonstrates autonomy and initiative in managing upgrade processes and cross-team collaboration to resolve client issues.
- Skilled in applying automation and AI tools to upgrade workflows and mentoring team members in technical and procedural aspects.