ServiceNow Lead Engineer - ITOM
NewRocket (company site, opens in a new tab)5+ yrsPuneRemoteDirect career pageEst. 12–22 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and mentor a team of engineers developing and customizing ServiceNow ITOM solutions for enterprise customers.
- Customize and roll out ServiceNow ITOM applications, including UI, workflow, integrations, and operational documentation maintenance.
- Manage technical aspects like systems requirements gathering, impact assessment rules, user acceptance testing, and production incident remediation.
Minimum Requirements
- 5+ years supporting implementation, administration, configuration, or development of ServiceNow ITOM modules.
- Experience integrating ServiceNow with other platforms using mid servers, cloud-to-cloud, REST/SOAP web services.
- Undergraduate degree in Computer Science, Computer Engineering, Information Systems or equivalent work experience.
- Willingness and ability to continue ServiceNow platform certifications; preferred ITIL Foundation, ServiceNow CSA and CAD certifications.
Ideal Candidate Profile
- Experienced with strategic planning, resource coordination, and technical documentation in ITOM settings.
- Demonstrated technical expertise in ServiceNow scripting, workflows, integrations, and operational support.
- Comfortable leading a team and guiding clients through technical solutions to business requirements in fast-paced environments.