Customer Reliability Engineer - Infrastructure - Hyderabad, India
Astronomer (company site, opens in a new tab)3+ yrsRemoteDirect career pageEst. 12–18 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Own reliability of cloud infrastructure and Kubernetes clusters for Astronomer's managed Airflow service.
- Respond to and resolve incidents from customers or monitoring systems, ensuring permanent remedies or ongoing monitoring.
- Directly engage with customers across industries and cloud providers to prioritize issues, meet SLAs, and improve customer experience.
Minimum Requirements
- Minimum 3 years experience with large, complex cloud infrastructures operating at scale.
- At least 2 years experience with Kubernetes.
- Experience managing production distributed systems on one or more major cloud providers (AWS, GCP, Azure).
- Work Experience Required: 3+ years in relevant roles.
Ideal Candidate Profile
- Experienced with network, Linux, and observability tools in cloud environments for production distributed systems.
- Skilled in customer issue management and providing technical solutions directly to customers.
- Comfortable operating in a hybrid work model with some on-call responsibilities and collaboration in a distributed team.