Service Delivery Manager
Airbus (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 28–45 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Drive and manage end-to-end service delivery for PLM Foundations digital business services, ensuring SLAs and KPIs are met with high customer satisfaction.
- Coordinate issue resolution and escalations, maintain service stability and cost optimization, and manage outsourced teams and vendors in alignment with governance processes.
- Define and enforce service level agreements, track service performance, produce reporting, and implement continuous improvements across IT infrastructure and applications.
Minimum Requirements
- Engineering graduate or post-graduate with 10+ years of IT experience including 6+ years in service delivery management.
- Certifications in ITIL and Waterfall/Agile/SAFe methodology required.
- Experience across project management (3-4 years), business process analysis (2-4 years), subcontractor management (1-2 years), and software/tool development (3-5 years).
- Willingness to work European shift timings (up to 10:30/11:30 PM IST).
Ideal Candidate Profile
- Experienced in cross-border stakeholder collaboration within large multinational environments, aligning IT and business strategies in Engineering/PLM domains.
- Demonstrated autonomy in managing partner and subcontractor relationships with advanced problem and service level management skills.
- Proactive in crisis and change management with a focus on operational excellence, continuous service improvement, and agile methodologies.