Soft Service Manager
JLL (company site, opens in a new tab)5–7 yrsBengaluruOn-siteDirect career pageEst. 7–12 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee housekeeping services and staff at the site to ensure adherence to hygiene standards and client requirements.
- Manage vendor relationships and coordinate site operations including the implementation of standard operating procedures to maintain service quality.
- Prepare operational and financial reports, manage budgets, conduct staff training, and recommend improvements to increase efficiency and service quality.
Minimum Requirements
- Degree or Diploma in Hotel Management/Hospitality.
- 5-7 years of relevant work experience in soft services or housekeeping management.
- Effective communication skills required; knowledge of customer service processes preferred.
- On-site work location in Bengaluru, Karnataka with 48 scheduled weekly hours.
Ideal Candidate Profile
- Experienced in managing soft services teams with direct operational and vendor management responsibilities.
- Capable of planning, scheduling, and conducting audits to maintain hygiene and facility standards.
- Strong in reporting and budget management with ability to drive improvements and coordinate with Property Manager.