Senior Software Engineering Support Technician II
Nielsen (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary escalation point for complex technical issues, leading root cause analysis and incident response to ensure platform stability.
- Coordinate autonomously with DevOps, Engineering, and Product teams to align operations with software roadmaps and maintain system reliability at global scale.
- Provide technical leadership by mentoring team members and acting as Subject Matter Expert to uphold technical integrity and drive automation initiatives.
Minimum Requirements
- 4+ years of relevant technical support and system engineering experience with demonstrated SME expertise.
- Proficient in advanced scripting languages such as Python, Bash, PowerShell, or Java for automation.
- Strong troubleshooting skills across complex systems including cloud environments (AWS/Azure) and database management (MSSQL, MongoDB, Kafka).
- Work Experience Required: 4+ years in relevant technical support/system engineering roles.
Ideal Candidate Profile
- Experienced in resolving high-pressure, critical incidents within large-scale, multi-cloud platforms and complex application stacks.
- Skilled at cross-functional coordination with DevOps, Engineering, and Product teams to drive systemic stability and operational excellence.
- Able to lead through technical mentorship and strategic operational input, enhancing team capabilities and platform reliability.