Customer Experience Agent/Associate
A.P. Moller - Maersk (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–10 LPA
Posted 7h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at A.P. Moller - Maersk
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at A.P. Moller - Maersk you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own end-to-end coordination of supply chain operations for assigned customers ensuring On-Time Delivery and cost efficiency.
- Serve as the primary contact managing customer relationships, performance metrics, escalations, and service issues.
- Generate and analyze operational and financial performance reports, support continuous improvement and compliance efforts.
Minimum Requirements
- Strong understanding of end-to-end supply chain and logistics operations including Ocean, Air, Road, Warehousing, and Customs.
- Proficiency in data analysis and reporting tools such as Excel and Power BI.
- Work Experience Required: Not explicitly mentioned in the JD.
- Not explicitly mentioned: educational qualifications, notice period, location constraints.
Ideal Candidate Profile
- Experienced in managing complex supply chain or logistics customer accounts with multiple stakeholders.
- Capable of working cross-functionally with internal teams like Commercial, FinOps, Operations, and Procurement to deliver customer commitments.
- Strategic in performance management with focus on KPIs like On-Time Delivery, customer satisfaction, and process compliance.