Process Trainer - TL - Lending
Paytm (company site, opens in a new tab)4+ yrsPuneOn-siteDirect career pageEst. 8–14 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Design and deliver training programs for sales teams on lending products, sales processes, compliance, and operational procedures.
- Develop and maintain training content such as presentations, manuals, SOPs, assessments, and e-learning modules, ensuring effective knowledge transfer.
- Evaluate trainee performance and provide ongoing coaching and mentoring to improve sales productivity and customer handling.
Minimum Requirements
- Minimum 4 years of experience in sales training, learning & development, or training delivery within Banking, NBFC, Fintech, or Lending domains.
- Graduate or Postgraduate degree in any discipline.
- Strong understanding of lending products, sales processes, and customer acquisition practices.
- Ability and willingness to travel extensively within the specified area.
Ideal Candidate Profile
- Proven capability to create engaging training content and facilitate interactive learning sessions across classroom, virtual, and field settings.
- Experienced in stakeholder management and collaboration with business units and subject matter experts to align training with business objectives.
- Demonstrated skills in coaching and mentoring sales teams to enhance sales capabilities, compliance adherence, and conversion effectiveness.