Senior Software Engineer - ServiceNow
Optum (company site, opens in a new tab)7+ yrsHyderabadOn-siteDirect career pageEst. 22–38 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and customize ServiceNow applications focusing on CSM, ITSM, SPM, and SecOps modules.
- Design and implement workflows and automation using Flow Designer, Script Includes, Business Rules, and Glide API scripts.
- Integrate ServiceNow with CMDB and third-party systems via REST/SOAP APIs and support platform enhancements through troubleshooting and performance optimization.
Minimum Requirements
- 7+ years of experience as a ServiceNow Developer or Administrator, mainly in the CSM module.
- ServiceNow CSA Certification or Certification in CSM mandatory.
- Hands-on experience working within Agile/Scrum teams.
- Solid proficiency in JavaScript, HTML, CSS, relational databases (Oracle, MySQL, MS SQL), and ITSM processes aligned with ITIL best practices.
Ideal Candidate Profile
- Experienced in handling complex and less structured problems independently and mentoring junior team members.
- Strong familiarity with ServiceNow solution architecture including Flow Designer, REST API integrations, Service Portal, UI Builder, and CMDB configuration.
- Proven ability to engage stakeholders effectively and deliver quality solutions within Agile environments.