VP, Solutions Architect
ResultsCX (company site, opens in a new tab)16+ yrsRemoteDirect career pageEst. 40–70 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead digital solution identification, quantification, and delivery for assigned product specialty vertical, focusing on customer experience transformation.
- Drive client and internal partnerships to develop cohesive, innovative solutions including proposals, presentations, proof-of-concept orchestration, and cost estimation.
- Support transformation roadmaps for large multi-tower deals across new geographies and service offerings, ensuring alignment with client infrastructure and regulatory considerations.
Minimum Requirements
- Bachelor's degree in Business, Management, Marketing, Finance or related field; equivalent experience accepted.
- Minimum 16 years of progressive leadership experience driving customer experience transformation with demonstrable business value delivery.
- Strong domain expertise across multiple verticals with experience in transformation technology/platforms related to back office (F&A, Supply Chain) and/or customer-facing functions; consulting or digital agency background preferred.
- Work Experience Required: 16+ years of relevant leadership experience.
Ideal Candidate Profile
- Proven ability to lead large, complex customer experience transformation programs with measurable operational and business impact.
- Experience in sales origination and stakeholder management across multiple industries and verticals.
- Background in consulting, digital agencies, or BPO industry with cross-functional leadership and innovation in customer-facing and back-office technology solutions.