Technical Success Manager-AMS
Zscaler, Inc. (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 1h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Zscaler, Inc.
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Zscaler, Inc. you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own customer success by understanding technical needs and aligning Zscaler solutions to drive satisfaction and growth.
- Build relationships with stakeholders, conduct reviews, identify growth opportunities, and mitigate risks proactively.
- Collaborate cross-functionally with Sales, Support, and Product teams to deliver seamless customer experience and contribute to best practices and knowledge bases.
Minimum Requirements
- 5+ years of experience in customer-facing roles blending technical expertise and account management.
- Foundational understanding of AI/ML technologies and experience leveraging or securing AI-driven solutions.
- Experience troubleshooting network issues using tools like Ping, Traceroute, MTR on Linux/Unix/FreeBSD systems and understanding core networking protocols (HTTP, SMTP, FTP, DNS).
- Work Experience Required: 5+ years in relevant technical and customer-facing roles.
Ideal Candidate Profile
- Experienced in managing large-scale enterprise deployments or migrations of cloud security technologies such as SASE, SSE, and ZTNA.
- Ability to leverage AI technologies and AI-powered customer success platforms to drive operational efficiency and predictive optimization.
- Strong technical background with understanding of enterprise infrastructure, system administration, and authentication protocols like SAML, LDAP, and OAuth.