Sales Order Processing Associate Manager
Dyson (company site, opens in a new tab)8+ yrsGurugramOn-siteDirect career pageEst. 12–20 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and support a team of Sales Order Processing Specialists focused on Turkish and CEE/MEA markets, ensuring accurate and timely processing of customer orders.
- Manage daily operational activities including workload prioritization, resource allocation, compliance with SLAs, and reporting on sales order metrics to drive improvements.
- Build and maintain strong cross-functional relationships with Sales, Customer Service, Supply Chain, and Finance to enhance customer experience and resolve operational issues.
Minimum Requirements
- Bachelor’s degree in Business Administration, Supply Chain Management, or related field.
- Over 8 years of experience in sales order management, customer operations, or related role.
- Proficient knowledge of SAP Sales Order Processing systems.
- Fluency in English.
Ideal Candidate Profile
- Experienced in leading and coaching teams within high-volume, fast-paced sales order processing environments involving multicultural and virtual teams.
- Skilled in multi-stakeholder collaboration across functions such as Sales, Supply Chain, and Finance to improve operational efficiency and customer satisfaction.
- Strong organizational, communication, and problem-solving skills with an ability to manage performance and drive continuous process improvements.