Digital Customer Success Manager
MongoDB, Inc. (company site, opens in a new tab)3+ yrsGurugramOn-siteDirect career pageEst. 12–20 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Own digital customer success strategies and serve as the human-in-the-loop escalation point for your assigned region’s long-tail customer segment.
- Drive customer engagement and retention through scalable digital-first programs including workshops, webinars, and targeted digital touchpoints, combining 1:many and selective 1:1 interactions.
- Leverage AI tools to build dashboards, conduct research, and manage programs independently while partnering closely with sales and account teams to co-design initiatives and report insights.
Minimum Requirements
- 3+ years experience in Customer Success or similar roles with familiarity in scaled or digital customer engagement models.
- Based in Gurugram to support the hybrid working model.
- Hands-on experience and genuine enthusiasm for AI tools used independently to build dashboards, automate research, or manage programs.
- Experience working cross-functionally with sales teams to align on customer success objectives.
Ideal Candidate Profile
- Deep regional expertise and willingness to act as escalation point for nuanced customer interactions beyond automation.
- Proactive AI-native operator who independently leverages AI for analytics, research, and program management.
- Strong analytical and strategic thinker skilled at transforming customer data into scalable digital programs that advance organizational goals.