Sr. Analyst - Customer Success
Johnson Controls (company site, opens in a new tab)3–5 yrsPuneOn-siteDirect career pageEst. 8–12 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide first-level technical support for OpenBlue Enterprise Manager, focusing on HVAC and BAS system issues.
- Analyze remote sensor data and system visuals to identify and troubleshoot faults or unreliable data flow within Building Management Systems.
- Coordinate issue resolution involving customers, internal teams, third-party partners, ensuring clear communication and timely case updates.
Minimum Requirements
- 3 to 5 years experience in customer success, technical support, or related analyst role.
- B.E. or B.Tech degree mandatory.
- Field experience in Building Management Systems (BMS), HVAC, and Energy Management Systems (EMS).
- Hands-on knowledge of HVAC systems and communication protocols such as BACnet, MODBUS, and OPC.
Ideal Candidate Profile
- Experienced in technical support roles within HVAC/BMS domain, capable of analyzing complex system data for troubleshooting.
- Proactive owner of customer issues who can coordinate cross-functional teams for resolution.
- Comfortable working with multiple stakeholders including development and operations teams, maintaining clear and timely communication.