Senior Workforce Management Representative
Dow (company site, opens in a new tab)4–6 yrsMumbaiOn-siteDirect career pageEst. 9–14 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as escalation point for Tier 1 HR workforce management inquiries and resolve complex operational issues using established procedures.
- Manage day-to-day workforce management operations ensuring accuracy, efficiency, and accountability, leveraging advanced expertise in Workday, ServiceNow, and related platforms.
- Drive and participate in regional projects, enhance knowledge base content, and support continuous improvement initiatives impacting employee experience.
Minimum Requirements
- Bachelor's degree is mandatory.
- 4-6 years of relevant experience in HR workforce management, preferably in HR Shared Services.
- Mandatory knowledge of Hire to Retire processes; Workday experience is an added advantage.
- Must accommodate international time zones and work hybrid with 4 days/week onsite in Navi Mumbai.
Ideal Candidate Profile
- Experienced in managing and escalating HR workforce management inquiries at a regional level with SME skills.
- Capable of driving projects and leading continuous improvements with clear and assertive communication.
- Strong operational focus with ability to deliver best-in-class employee experiences via end-to-end solution implementation.