Lead Technical Support Engineer – L3
CustomerXPs (company site, opens in a new tab)7+ yrsBengaluruOn-siteDirect career pageEst. 18–28 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead resolution of complex technical incidents and perform root cause analysis to enhance product stability.
- Drive problem management initiatives and coordinate with development/product teams to resolve bugs and integration issues.
- Mentor L1 & L2 engineers, conduct knowledge-sharing, and automate repetitive tasks to improve team efficiency.
Minimum Requirements
- 7+ years of relevant work experience.
- Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
- Advanced expertise in Linux/UNIX systems including clustering, HA, load balancing, and performance tuning.
- Proficient in database diagnostics (SQL tuning, indexing) and scripting for automation.
Ideal Candidate Profile
- Experienced in technical support or engineering roles within banking, financial technology, or fraud detection domains.
- Demonstrated leadership in managing critical incidents and mentoring technical teams.
- Comfortable working in rotational shifts, on-call support, and engaging with onsite client implementations.