Workforce Management Representative
Dow (company site, opens in a new tab)2–4 yrsMumbaiOn-siteDirect career pageEst. 4.5–8 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day workforce management operations to enhance accuracy, efficiency, and accountability.
- Serve as primary contact for Tier 1 HR Advisory workforce inquiries via chat and e-Request, resolving or appropriately escalating issues while tracking and communicating progress.
- Contribute to continuous improvement by updating Knowledge Base and case management, and supporting service operation demands (e.g., volume management, staff absence).
Minimum Requirements
- Bachelor’s degree is mandatory.
- 2-4 years relevant work experience.
- Mandatory knowledge of Hire to Retire process and HR Shared Services preferred.
- Experience or familiarity with Workday and other technology platforms (ServiceNow) is advantageous.
Ideal Candidate Profile
- Experienced in HR Shared Services with operational expertise in workforce management and hire-to-retire processes.
- Comfortable working with minimal supervision and coordinating across teams to improve processes and employee experience.
- Able to work in hybrid setup (4 days in office) and flexible with international time zones.