Analyst- HR Operations
Bank of New Zealand (BNZ) (company site, opens in a new tab)6–10 yrsBengaluruOn-siteDirect career pageEst. 10–16 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary contact for employee HR queries on Tier 1 helpdesk channels using ServiceNow HR Service Delivery modules.
- Create, write, and review Standard Operating Procedures (SoPs) related to People & Culture (P&C) Operations and evaluate colleague responses using a defined query evaluation framework.
- Manage and resolve HR cases efficiently while maintaining compliance with data privacy and HR governance standards, and recommend process improvements based on recurring issues.
Minimum Requirements
- 6-10 years of relevant experience in HR operations or similar roles.
- Graduation in Business or Human Resources preferred.
- Experience working in high volume or complex contact centre/operations environment and prior experience on HR Helpdesks using ServiceNow.
- Proficiency in ServiceNow HR Service Delivery modules; Exposure to Workday and ADP systems.
Ideal Candidate Profile
- Experienced in managing HR service delivery in fast-paced, service-oriented environments with strong operational control.
- Demonstrated capability in process simplification, automation projects, and SoP creation aligned with query audit frameworks.
- Skilled in customer communication and problem-solving, with sensitivity to HR governance and data privacy requirements.