Service Delivery Manager – IT Operations & Support Services
Siemens AG (company site, opens in a new tab)8–12 yrsPuneOn-siteDirect career pageEst. 18–30 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and continuously improve enterprise-wide IT Operations and Support Services covering IT infrastructure and non-custom applications.
- Drive IT service management performance, governance, and process optimization including automation and GitOps implementation.
- Manage major incidents, coordinate cross-functional teams for rapid service restoration, and provide operational reporting and strategic recommendations to leadership.
Minimum Requirements
- Bachelor's or Master's degree in Computer Science, IT, Engineering, or related discipline.
- 8-12 years overall IT experience with at least 3 years in Service Delivery Management or IT Operations Management in complex enterprise environments.
- Strong experience in IT Service Management (ITSM), including ITIL-aligned processes and managing business-critical services with major incident handling.
- Location: Pune, India; role is individual contributor with potential international travel.
Ideal Candidate Profile
- Experienced in managing globally distributed, multi-stakeholder IT operations and support services within enterprise settings.
- Proficient in automation, GitOps, cloud technologies, and applying AI-powered tools to drive operational excellence.
- Skilled at stakeholder management, governance compliance, and leading continuous service improvement initiatives aligned to ITIL and Agile/DevOps practices.