Sr. Product Enablement Specialist
HighLevel (company site, opens in a new tab)5+ yrsRemoteDirect career pageEst. 12–22 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage all operational aspects of the email delivery system, ensuring smooth functionality and high deliverability.
- Oversee domain configurations (DNS, DKIM, SPF, DMARC), IP and IP pool management to maximize email system performance.
- Troubleshoot and resolve email delivery issues, perform spam analysis, monitor deliverability metrics, and collaborate with external providers to improve system stability.
Minimum Requirements
- 5+ years experience in email deliverability, email marketing, technical support, or equivalent customer-facing role.
- Hands-on expertise with email authentication protocols (DKIM, SPF, DMARC) and DNS management.
- Strong understanding of email infrastructure including IP and IP Pool management, spam filters, and deliverability troubleshooting.
- Work Experience Required: 5+ years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in coordinating technical troubleshooting across internal teams and external email service providers/ISPs.
- Detail-oriented and proactive in identifying and preventing email delivery issues in a fast-paced environment.
- Capable of clear communication of technical concepts to non-technical stakeholders and maintaining thorough documentation.