Product Enablement Specialist II
HighLevel (company site, opens in a new tab)3+ yrsRemoteDirect career pageEst. 8–18 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end onboarding experience for agency customers integrating WhatsApp and related communication channels into GoHighLevel accounts.
- Provide direct technical support and troubleshooting via calls, emails, SMS, and WhatsApp to resolve setup and configuration challenges.
- Conduct webinars and create documentation to educate customers and improve onboarding flows, collaborating with internal and Meta support teams as needed.
Minimum Requirements
- Minimum 3+ years experience in customer onboarding, technical support, or equivalent customer-facing role.
- Hands-on experience with setup of communication channels such as Phone Numbers and WhatsApp preferred.
- Basic understanding of APIs, JSON, and messaging workflows required for troubleshooting.
- Experience with multi-channel customer communication and familiarity with CRM or ticketing systems.
Ideal Candidate Profile
- Experienced in customer onboarding within communication or SaaS products, especially involving WhatsApp or similar channels.
- Comfortable managing multiple customers independently and providing proactive outreach for onboarding completion.
- Skilled at simplifying technical details for customers and collaborating cross-functionally to improve product onboarding experiences.