Senior Manager - Service and Operations
Tesco (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Drive transformation in Service and Operations by leveraging data, automation, and AI to improve service quality, colleague experience, and operational efficiency.
- Lead and supervise larger teams and managers to achieve KPIs, deliver excellent customer service, and build team capability.
- Own service governance, stakeholder engagement, strategy planning, escalation management, and continuous process and service improvement initiatives.
Minimum Requirements
- Certification: ITIL or Lean Six Sigma mandatory.
- Experience in IT Service environment with managing User access provisioning, Software Licensing, and 24x7 Operations.
- Proven people management and leadership skills with excellent communication and presentation abilities.
- Work Experience Required: Experience explicitly mentioned in IT service management, including vendor management and service management role.
Ideal Candidate Profile
- Experienced leader with strong technical and management expertise capable of handling escalation at people, process, and technology levels.
- Ability to build high-performance teams and foster cross-functional collaboration with Technology and external suppliers.
- Analytically strong with a focus on data-driven transformation and innovative problem-solving in complex service environments.