Software Engineer III- ServiceNow QA Analyst
JPMorgan Chase & Co. (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead QA activities for ServiceNow releases including test planning, execution, defect management, and reporting across ITSM, ITOM, HRSD, and other modules.
- Design and maintain scalable manual and automated regression and performance test suites for ServiceNow configurations and integrations.
- Support CI/CD quality gates by integrating testing into pipelines and drive consistent QA standards across environments (DEV/TEST/UAT/PROD).
Minimum Requirements
- 3+ years of hands-on professional experience in software QA/testing within the Software Development Life Cycle.
- Experience testing ServiceNow configurations/customizations including workflows, business rules, integrations, and core platform components.
- Working knowledge of Agile delivery and CI/CD practices; practical experience with test management and defect tracking tools like Jira or ServiceNow Agile Development.
- Proven ability using enterprise-authorized AI-assisted development tools for coding and testing with demonstrated critical evaluation of AI outputs.
Ideal Candidate Profile
- Experienced in comprehensive ServiceNow testing including functional, regression, integration, and performance testing in agile environments.
- Skilled at collaborating with developers, product owners, and platform teams to ensure requirement coverage and quality controls.
- Comfortable driving process improvements via data analysis and integrating automation within testing pipelines to enhance release readiness and quality standards.