Associate Success Guide
Salesforce, Inc. (company site, opens in a new tab)0.5–2.5 yrsHyderabadOn-siteDirect career pageEst. 8–13 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Deliver personalized 1:1 coaching and technical guidance to Salesforce customers to enhance product adoption and customer value.
- Proactively engage with customers across segments to drive usage and support migrations or end-of-life communications.
- Collaborate with Success Managers and Sales teams, contribute to team growth, and maintain operational excellence aligned with global SOPs.
Minimum Requirements
- Bachelor's degree or equivalent relevant experience required; engineering degree preferred.
- 6 to 30 months of relevant work experience or hands-on experience with any Salesforce product.
- Ability to work AMER hours (EST timezone) approximating 5:30 PM IST or PST 8:30 PM IST.
- Strong communication, presentation, and consultative skills with capacity to learn new technologies quickly.
Ideal Candidate Profile
- Experienced in consultative customer success roles focused on driving adoption and business outcomes using Salesforce platforms.
- Demonstrates ability to handle complex customer engagements, prioritize tasks under pressure, and collaborate across functions.
- Comfortable with proactive customer coaching, mentoring peers, participating in enablement initiatives, and working within global operational practices.