Cross Technology Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Proactively monitor, identify, investigate, and resolve technical incidents and problems across cross-technology IT infrastructure to maintain client service quality.
- Manage work queues, address incidents and requests within SLAs, and collaborate with teams and clients to provide second-level support and handle escalations.
- Execute IT changes with risk mitigation, audit incident tickets for quality, recommend automation improvements, and assist in disaster recovery functions and tests.
Minimum Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure.
- Knowledge of ticketing tools, preferably ServiceNow.
- Familiarity with ITIL processes and experience working with vendors and third parties.
- Bachelor's degree in IT/Computing or equivalent work experience.
Ideal Candidate Profile
- Experienced in cross-technology managed services environments with operational accountability for incident management and service restoration.
- Capable of effective communication across diverse cultures and teams, working under pressure while adapting to changing circumstances.
- Able to plan and contribute to projects and process improvements, including identifying automation opportunities and participating in change management.