Client Service Senior Analyst
Deutsche Bank (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–15 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary service contact for Non-Bank Financial Institution (NBFI) clients within Institutional Cash Management, ensuring proactive and high-quality support.
- Manage payment-related client inquiries including domestic/cross-border payments, investigations, exceptions, and operational cut-offs, collaborating closely with Cash Operations to resolve issues timely.
- Coordinate internally across Product, Sales, Implementation, and control functions to support client setup, service readiness for cash management products, and ensure policy adherence.
Minimum Requirements
- Strong payment knowledge including domestic and cross-border payments, SWIFT formats, ISO 20022, and payment investigations.
- Experience in Institutional Cash Management, transaction banking, client service or cash operations, preferably with NBFI clients and financial institution payment flows.
- Fluency in spoken and written English is mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in operational client service roles related to cash management or transaction banking with deep payment process expertise.
- Capable of working independently under tight deadlines while maintaining control, accuracy, and high service quality.
- Skilled at cross-functional coordination and translating client issues into operational actions with disciplined follow-through.