Senior Customer Success Manager
Easyship (company site, opens in a new tab)3+ yrsBengaluruRemoteDirect career pageEst. 12–20 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own a portfolio of high-value enterprise accounts, managing onboarding, adoption, renewals, and growth.
- Act as a trusted advisor to clients by aligning Easyship solutions to their strategic objectives and long-term goals.
- Identify and lead expansion opportunities, monitor account health metrics (Health Score, NPS, NRR, CSAT), and collaborate internally to ensure customer success and retention.
Minimum Requirements
- At least 3 years of experience in Customer Success or equivalent role focused on customer retention and revenue growth.
- Full-time onsite role based in Bengaluru (MG Road) office.
- Work hours aligned with UK collaboration (11:00AM – 8:00PM IST).
- Work Experience Required: Minimum 3 years in Customer Success or related field.
Ideal Candidate Profile
- Demonstrated ability to manage multiple enterprise client accounts simultaneously with a customer-first mindset.
- Strong business acumen with skills in articulating value aligned to customer KPIs and driving commercial discussions for upsells and renewals.
- Experience in coordinating cross-functional teams (Support, Operations, Product, Sales) to solve client challenges and improve customer journey.