Specialist, ServiceNow Support Engineering/Operations Support - Technology Workflows
MSD (Merck & Co., Inc.) (company site, opens in a new tab)4+ yrsHyderabadHybridDirect career pageEst. 10–18 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide tier 2 and tier 3 operational support for ServiceNow production applications, including problem investigation and issue resolution.
- Coordinate with engineering and vendor teams for production updates, release support, and environment management activities like cloning and data migration.
- Maintain and test ServiceNow configurations, manage SDLC documentation, and stay updated on ServiceNow features and best practices.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 4 years experience supporting ServiceNow, preferably with CMDB, ITSM, Portal, Virtual Agent, or custom scoped applications.
- Mandatory ServiceNow Certified System Admin (CSA) certification; Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) are highly desirable.
- Understanding of ITIL processes for IT Service Management is required.
Ideal Candidate Profile
- Experienced ServiceNow support professional with strong operational and troubleshooting skills in production environments.
- Able to coordinate across multiple teams including engineering and vendors to deliver service improvements and updates.
- Familiar with Agile methodologies and comfortable managing SDLC documentation and testing in a collaborative, hybrid work environment.