Regional Manager – RSP / BDO Operations - Delhi
DHL (company site, opens in a new tab)10–15 yrsDelhi NCROn-siteDirect career pageEst. 18–30 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and govern operational performance, service quality, governance, and sustainability of Regional Service Provider and Blue Dart Office network across multiple states including Tier 2/3 and remote markets.
- Ensure consistent application of Blue Dart service standards across franchise, outsourced, and Blue Dart-operated locations, driving partner performance, operational compliance, and customer experience.
- Act as regional coordinator between RSP/BDO locations and various internal functions to ensure reliable shipment connectivity, cost-effective operations, and business continuity.
Minimum Requirements
- Bachelor's degree required; MBA or PG in related disciplines preferred.
- 10-15 years of relevant experience in express logistics, courier, distribution, franchise/channel operations, last-mile logistics, 3PL or multi-location service operations.
- Experience managing geographically dispersed operations and partner/franchise/third-party operating models.
- Work Experience Required: 10-15 years in relevant domain; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing performance of indirect teams and multiple outsourced/partner-operated locations across non-metro and remote areas.
- Strong expertise in operational governance, partner scorecards, compliance audits, and cost-to-serve optimization within logistics/express delivery environments.
- Able to lead cross-functional stakeholder management and implement scalable operational models balancing service quality and cost efficiency.