Incident Management | Operations Lead
Capgemini (company site, opens in a new tab)12–14 yrsMumbaiOn-siteDirect career pageEst. 28–45 LPA
Posted 13h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Capgemini
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Capgemini you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and manage P1/P2 major incidents to ensure rapid service restoration and minimize business impact.
- Coordinate and drive major incident bridges involving cross-functional support teams during critical incidents.
- Oversee incident documentation, RCA tracking, governance compliance, and drive continuous service improvement through incident trend analysis.
Minimum Requirements
- 12-14 years of total work experience in IT operations or related field.
- Strong ITIL Incident Management expertise with hands-on experience using ITSM tools like ServiceNow, Remedy, or similar.
- Good understanding of application support, infrastructure, and cloud operations.
- ITIL Foundation certification preferred but not mandatory; strong communication and escalation management skills required.
Ideal Candidate Profile
- Experienced leader capable of managing high-pressure major incident scenarios with effective team coordination.
- Background combining IT operations with strong stakeholder communication and decision-making capabilities.
- Familiar and comfortable operating within structured ITIL frameworks and using ITSM platforms to drive governance and improvements.