Senior Executive - Operations UDV 385535
DHL (company site, opens in a new tab)3–5 yrsGurugramOn-siteDirect career pageEst. 6–10 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day eCommerce shipment operations at an assigned Surface Hub, ensuring timely processing, consolidation, and network connectivity.
- Oversee inbound, outbound, and transit operations to meet shipment flow timelines and service quality targets within the surface logistics network.
- Coordinate with linehaul, network, service centres, last mile, and customer service teams to resolve operational exceptions and maintain service reliability.
Minimum Requirements
- Bachelor's Degree in any discipline.
- 3–5 years experience in courier, express logistics, transportation, eCommerce logistics, or hub operations, specifically with hub operations or mid-mile logistics management.
- Working knowledge of logistics management systems and Microsoft Office applications.
- Not explicitly mentioned in the JD: Notice period requirement.
Ideal Candidate Profile
- Experienced in managing high-volume eCommerce or surface logistics hub operations with a focus on shipment processing and network coordination.
- Competent in exception management, operational performance monitoring, and driving process improvements to meet SLAs.
- Able to coordinate effectively across multiple internal teams (linehaul, network, last mile, customer service) to ensure operational compliance and service delivery.