Lead Software Engineering Support Technician (8+ years)
Nielsen (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 28–40 LPA
Posted 2h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Nielsen
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Nielsen you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead resolution of complex systemic technical problems and serve as primary escalation point for critical issues.
- Coordinate autonomously with cross-functional teams (DevOps, Engineering, Product) to ensure platform stability and align operational needs with software roadmaps.
- Act as Subject Matter Expert for platform technical integrity, driving incident management, post-mortem analysis, and mentoring technical support staff.
Minimum Requirements
- 8+ years of relevant technical support and system engineering experience with proven SME expertise.
- Proficiency in advanced scripting languages such as Python, Bash, PowerShell, Java for automation.
- Strong experience in cloud infrastructure management and troubleshooting (AWS and Azure).
- Experience with complex database management including MSSQL, MongoDB, Kafka.
Ideal Candidate Profile
- Experienced leader in high-pressure operational environments handling global-scale platform stability.
- Deep technical troubleshooting skills covering full platform and application stacks.
- Demonstrated ability to independently coordinate cross-functional workflows aligning operations with engineering and product teams.