Product Implementation Specialist
Sutherland (company site, opens in a new tab)2–5 yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage client onboarding by acting as the main point of contact between clients and the KM Solution team, ensuring smooth implementation.
- Customize and configure the KM platform aligned with client-specific requirements and measurable business outcomes.
- Provide training, support post go-live, and coordinate with internal teams to track deliverables and project milestones.
Minimum Requirements
- 2–5 years of experience in software implementation, business analysis, or client-facing technical roles.
- Bachelor's degree in Computer Science, IT, Business, or related field, or equivalent experience.
- Basic understanding of AI concepts (NLP, smart search, chatbots) and software application deployment/configuration (no coding required).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ideal Candidate Profile
- Capable of bridging technical and business stakeholders by explaining AI-powered KM features in simple terms.
- Experienced in managing multiple client engagements and coordinating across product and engineering teams.
- Exposure to knowledge management, customer support, or ITSM environments preferred but not mandatory.