Benefits Operations Associate, CX
Rippling (company site, opens in a new tab)1–3 yrsBengaluruHybridDirect career pageEst. 8–14 LPA
Posted 12h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Rippling
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Rippling you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Serve as the primary contact for US-based customers, insurance carriers, and internal teams to resolve benefits and enrollment issues end-to-end.
- Identify root causes of complex problems and collaborate with Product, Engineering, and other teams to implement process and automation improvements enhancing customer experience.
- Manage complex escalations and keep stakeholders informed throughout project lifecycles.
Minimum Requirements
- 1-3 years in customer-facing operational roles such as implementation, support, or operations, with US-based insurance and benefits experience.
- Strong written communication skills are mandatory; verbal communication preferred.
- Strong project management, organizational, problem-solving, research, and conflict resolution skills required.
- Prior SaaS or startup experience preferred; onsite work at office 3+ days per week expected if located within office radius.
Ideal Candidate Profile
- Experienced operating at the intersection of customer service, benefits administration, and technology in US insurance benefits domain.
- Comfortable collaborating cross-functionally with Product and Engineering teams to improve processes and customer outcomes.
- Able to manage escalations and projects with attention to detail and strong organizational discipline.