Senior Technical Consultant – Shift Lead (Apple Devices Tenant Migration)
Kyndryl (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 12–22 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage technical execution of high-volume Apple device migrations between Microsoft 365 tenants within a 24x7 shift-based factory model.
- Own shift readiness including tooling, access, queue management, quality gates, evidence capture, and issue resolution to ensure safe, predictable, and scalable device migrations.
- Serve as the shift technical authority, troubleshooting complex failures, validating prerequisites, managing ticket backlogs, coordinating handovers, and driving continuous runbook and process improvements.
Minimum Requirements
- Experience delivering at least one production M365 tenant-to-tenant device migration as a technical lead or SME focused on Mac OS device transitions and endpoint management.
- Hands-on expertise with Jamf, Kandji/IRU, Mac OS provisioning, Automated Device Enrolment (ADE), and Platform Single Sign-On (PSSO).
- Proven experience in a runbook-driven, shift-based 24x7 delivery environment with mandatory handovers and queue management.
- Strong PowerShell and MacOS scripting skills for automation; strong documentation discipline for SOPs, playbooks, and evidence packs.
Ideal Candidate Profile
- Technically skilled operator comfortable leading standardized, repeatable processes with strict adherence to runbooks and quality gates in large-scale device migration projects.
- Experienced in collaborative, cross-functional environments with stakeholders across Identity, Security, and Service Desk teams to resolve blockers efficiently.
- Demonstrates operational discipline in shift management including accountability for shift KPIs such as throughput, quality, MTTR, and SLA adherence.