Sr. Project Manager
Forcepoint (company site, opens in a new tab)5+ yrsThaneOn-siteDirect career pageEst. 12–22 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage onboarding and deployment projects for Forcepoint solutions, ensuring customer success through direct liaison between deployment teams and internal stakeholders.
- Drive and track deployment escalations, conduct regular status and risk calls, and perform quarterly reviews of deployment teams to maintain project health.
- Collaborate with Product Management and Engineering to communicate product improvements and contribute to the Knowledge Base with lessons learned during deployment.
Minimum Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
- At least 5 years of project management experience, including managing multiple projects in parallel; PMP preferred.
- At least 4 years experience in a Professional Services setting and in information systems supporting business-to-business customers.
- Experience working with Enterprise Customer Support, Salesforce, PSA, and technical customer support environments.
Ideal Candidate Profile
- Proven ability to manage large, complex global programs across multiple technologies, business units, and time zones.
- Strong technical troubleshooting skills combined with project management expertise to influence customer success and manage escalations.
- Experience operating in dynamic service environments with direct customer interaction at the executive level, capable of resource planning and removing project barriers.