Service Order Management Sr. Specialist
Smiths Group plc (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 7–12 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end contract management including order entry, creation, updates, activation, amendments, renewals, cancellations across SAP and ServiceMax.
- Ensure contract accuracy, compliance, timely activation, and resolution of contract-related issues to support service delivery, billing, and customer entitlement.
- Drive operational excellence through performance monitoring, issue resolution, process improvement, and collaboration with internal stakeholders including Service Delivery, Sales, and Contract Administration teams.
Minimum Requirements
- Bachelor's degree in Business Administration or related field.
- 3+ years' experience in contract administration, service operations, commercial operations, order management, or related functions.
- Strong hands-on experience with SAP, Excel, and Power BI; experience with ServiceMax/Salesforce is a plus.
- Ability to work different shifts, preferably night shifts.
Ideal Candidate Profile
- Experienced in multinational service organizations with strong understanding of aftermarket service processes and service delivery operations.
- Skilled in contract lifecycle management with focus on data accuracy, SLA adherence, backlog management, and customer satisfaction.
- Demonstrates strong analytical, problem-solving skills and operational discipline to drive continuous improvement and stakeholder collaboration.