Software Engineer III- ServiceNow QA Analyst
JPMorgan Chase & Co. (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 12–25 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead QA activities for ServiceNow releases including test planning, execution, defect management, and reporting across multiple ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, SecOps).
- Design and maintain manual and automated regression and performance test suites for ServiceNow configurations, customizations, and integrations with upstream/downstream systems (APIs, MID Server, SSO, CMDB).
- Analyze testing results to identify quality risks, improve testing processes, support CI/CD quality gates, and ensure secure, stable, and scalable releases aligned with business objectives.
Minimum Requirements
- 3+ years of hands-on QA/testing experience within the Software Development Life Cycle, including test design, execution, defect management, and release validation.
- Practical experience testing ServiceNow configurations/customizations and knowledge of platform components like tables, forms, workflows, ACLs, and notifications.
- Familiarity with Agile delivery and CI/CD concepts, including environment promotion practices.
- Experience using test management and defect tracking tools (e.g., Jira, ServiceNow Agile Development) and basic knowledge of web technologies and APIs (HTTP, REST, JSON).
Ideal Candidate Profile
- Experienced in QA specifically within complex ServiceNow environments involving multiple modules and integrations, indicating domain specialization.
- Demonstrated ability to leverage enterprise-authorized AI-assisted development tools for improving test coverage, code quality, and productivity while ensuring validation and security compliance.
- Strong collaboration skills with developers, product owners, and platform teams to manage release readiness in an iterative, Agile environment.