Service Delivery Manager - F&A - I2C 4D
Genpact (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Genpact
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Genpact you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own and manage end-to-end Order to Cash (OTC) process including order management, credit management, claims, and collections with minimal supervision.
- Maintain strong customer relationships and independently manage client interactions, including dispute resolution with US and EMEA clients.
- Lead continuous improvement initiatives including automation opportunities, team coaching, performance management, and compliance with service level agreements and audit requirements.
Minimum Requirements
- Bachelor’s or Master’s degree in Accounting, Commerce, Economics, or Finance.
- Work Experience Required: Not explicitly mentioned in the JD.
- Proficiency in English at C2 level.
- Office-based role; Day shift (India).
Ideal Candidate Profile
- Experience managing the OTC process in Financial Accounting domain with focus on client management and operational excellence.
- Ability to analyze data for risk/opportunity identification and provide actionable insights for business improvement.
- Demonstrated leadership skills in team management, coaching, and process governance including quality and audit controls.