Team Lead – Business Operations (Customer Order Management)
Rockwell Automation (company site, opens in a new tab)10+ yrsPuneOn-siteDirect career pageEst. 16–28 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage Customer Order Management operations end-to-end from order booking to closure, ensuring process excellence and operational efficiency.
- Drive process standardization, complexity reduction, and automation adoption for improved business productivity across global and regional partners.
- Manage team performance, capacity planning, and resource allocation, including third-party resources, to meet quality and process standards consistently.
Minimum Requirements
- Bachelor's degree in Business Administration or related field; Master's preferred but not mandatory.
- Minimum 10+ years of relevant experience in Business Operations with at least 5+ years in Order-to-Cash (O2C) process lifecycle especially in projects/contracts delivery or fulfillment.
- Flexibility to work global business shifts, including North America/Latin America time zones.
- Willingness to travel up to 10%, within and outside India, if required.
Ideal Candidate Profile
- Experienced leader with conceptual and process establishment skills, able to create SOPs and streamline workflows for high productivity.
- Strong background engaging global clients remotely and collaborating across multi-departmental stakeholder networks.
- Expertise in driving technological adoption for process automation, Lean Six Sigma Green Belt or higher preferred.