Japanese Language Expert
Kyndryl (company site, opens in a new tab)5+ yrsGurugramOn-siteDirect career pageEst. 8–14 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage communication with Japanese clients and stakeholders, including translation and interpretation between Japanese and English.
- Support 24x7 operational model with rotating shifts, acting as primary contact for assigned customers in relationship-based, non-technical interactions.
- Coordinate customer requests, track issues and commitments, prepare updates, and support meetings to ensure customer satisfaction.
Minimum Requirements
- JLPT N2/N3 minimum Japanese language proficiency; N1 preferred.
- 5+ years of relevant experience working with Japanese clients or teams.
- Strong Japanese reading, writing, listening, and speaking skills; good English communication skills.
- Willingness to work from office on assigned day and night shifts including weekends to support 24x7 operations.
Ideal Candidate Profile
- Experienced in Japanese business etiquette and cultural norms to effectively support communication and coordination.
- Proven skills in managing customer relationships and coordinating between multiple teams in a business context.
- Comfortable working in a 24x7 shift environment with strong organization and communication capabilities.