Analyst, WFM Scheduling
Concentrix Corporation (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 4–7 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Create and maintain capacity and staffing plans translating demand volume into production hour requirements across multiple sites.
- Model full-time equivalent (FTE) needs for short-term and long-term horizons, recommending adjustments to optimize resource utilization and close gaps.
- Conduct variance analyses, run scenario planning, and coordinate stakeholder reviews to ensure adherence to service level agreements (SLAs) and effective workforce management.
Minimum Requirements
- Graduation degree required.
- Experience in managing multi-site and multi-vendor environments.
- Proficiency in data modeling, simulations, scenario planning, and analytical understanding of contact center metrics.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strong process and mathematical orientation with sharp analytical skills for capacity and workforce modeling.
- Experienced in stakeholder management and communication for cross-functional coordination and planning sign-offs.
- Familiarity or hands-on experience with Anaplan is a plus for capacity and budget planning model development.