2131 Sr Business Analyst - Salesforce / Enterprsie Platforms
In All Media Inc5+ yrsRemoteDirect career pageEst. 8–14 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Drive requirements elicitation, analysis, and documentation for Salesforce-based customer service platform modernization across APAC.
- Define workflows, business rules, acceptance criteria and lead end-to-end UAT management including test planning, execution, and defect resolution.
- Collaborate with Product Managers, Architects, Developers in Agile teams to deliver integrated system solutions supporting core business goals.
Minimum Requirements
- 5+ years as a Business Analyst in enterprise technology environments.
- Proven experience with CRM platforms, ideally Salesforce or similar enterprise systems.
- Strong skills in requirements management, process modeling (BPMN, swimlanes), user stories, BRDs, and acceptance criteria definition.
- Experience leading User Acceptance Testing and working in Agile/Scrum environments.
Ideal Candidate Profile
- Experienced Business Analyst with deep understanding of Salesforce Service Cloud or comparable enterprise platform ecosystems.
- Technically proficient to analyze system integrations, APIs, data flows, and support Agile delivery teams operationally.
- Comfortable working fully remote with APAC time zone alignment and bridging non-technical stakeholders to technical teams.