Sr. Associate, Global Customer Care, International Order Management
Smith+Nephew (company site, opens in a new tab)5–7 yrsPuneOn-siteDirect career pageEst. 8–14 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end processing of complex international surgery orders including entry, invoicing, and dispute resolution.
- Lead resolution of escalated order-related issues by collaborating with Sales, Logistics, OMS, and Customer Service teams globally.
- Support and improve digital order management processes (EDI, Esker, SAP), mentor juniors, and monitor key performance metrics for order accuracy and efficiency.
Minimum Requirements
- Bachelor's Degree or equivalent in Business Administration, Supply Chain or related field.
- 5-7 years experience in Order Management, Customer Service, or Supply Chain operations required.
- Experience with Order Management Systems (SAP, Esker, EDI) preferred.
- Work hours: Must operate in ANZ shift (3:30 AM to 12:30 PM IST), Monday to Friday from office.
Ideal Candidate Profile
- Experienced in managing high-volume, complex international orders with strong attention to detail and process compliance.
- Strong cross-functional collaborator with ability to handle escalations and drive root cause analysis.
- Comfortable working in a fast-paced, global environment requiring operational ownership and continuous improvement mindset.