Service Delivery Manager
Optum (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 12–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage overall personnel performance, discipline, and operational aspects of assigned projects, including a team size of 60+ with multiple assistant managers/team leads.
- Own client relationships and communications as primary point of contact, ensuring service quality through review of reports, metrics, and operational evaluations.
- Lead planning, implementation, and operational improvement initiatives such as OPEX to streamline processes, reduce costs, and enhance service quality.
Minimum Requirements
- Graduate degree in any discipline.
- Minimum 5 years in people manager role with at least 2 years supervising a team of 60+ employees with 2-3 assistant managers or team leads reporting.
- Experience with workforce models and Lean Six Sigma or similar process improvement certifications.
- Work Experience Required: Minimum 5 years people management experience.
Ideal Candidate Profile
- Experienced leader in healthcare operations or similar complex operational environments managing large, multi-layered teams.
- Demonstrated ability to lead operational excellence (OPEX) initiatives driving process improvements and cost efficiencies.
- Skilled in stakeholder management, client communication, and strategic planning with measurable outcomes.