Telecom Billing Specialist / Telecom Billing Operations Engineer
Circles (company site, opens in a new tab)5–6 yrsOn-siteDirect career pageEst. 12–22 LPA
Posted 6h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end telecom billing cycles including bill generation, distribution, payment collection, and adjustments ensuring high accuracy and SLA adherence.
- Investigate and resolve billing disputes, production billing issues, and coordinate with debt collection agencies to monitor recovery.
- Support release testing and deployment of billing systems, analyze operational KPIs, and lead continuous improvement initiatives for billing accuracy and efficiency.
Minimum Requirements
- 5–6 years of experience in telecom billing operations or a similar operational role.
- Good understanding of telecom billing processes and/or Oracle Communications BRM is required.
- Working knowledge of SQL, relational databases, and Linux/Unix environments is highly desirable.
- Proficiency in Microsoft Excel and Microsoft Office; Fluency in English required.
Ideal Candidate Profile
- Experienced in supporting mission-critical telecom billing production environments with a strong focus on operational stability and issue resolution.
- Skilled at cross-functional collaboration involving Engineering, Product, Finance, and Customer Operations teams.
- Detail-oriented with strong analytical skills to investigate complex production issues and drive continuous operational improvements.