Branch Operations Manager| Kharar
CSB Bank Limited (company site, opens in a new tab)3–9 yrsPunjabOn-siteDirect career pageEst. 6–10 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee and control daily branch operations including cash, vault, ATM, locker management, end-of-day processes, and reconciliation.
- Ensure compliance with audit and regulatory standards while maintaining high service quality and accurate KYC/account opening processes.
- Analyze service metrics like turnaround time and complaints, implement corrective actions, and lead cross-selling of insurance/investments and digital banking activation.
Minimum Requirements
- 3 to 9 years of experience specifically in branch operations.
- Graduate degree required; banking certifications are preferred.
- Certifications such as JAIIB or CAIIB are preferred but not mandatory.
- No explicit notice period or location constraints mentioned besides the branch location (Kharar).
Ideal Candidate Profile
- Experienced in hands-on branch operations management with strong compliance and audit control skills.
- Ability to analyze operational metrics and drive process improvements based on root cause analysis.
- Familiar with retail banking products, customer service standards, and frontline staff training.